From the 1st of August 2017 we have introduced a cancellation fee.
- Cancellation later than 24 hours before planned surgery: DKr. 500,-
- If you fail to keep your appointment for surgery: DKr. 750,-
Cancellation later than 2 hours before the planned appointment or failure to arrive: DKr. 150,-
Cancellation within the set time limits is accepted in the weekend by contacting us by e-mail: firstname.lastname@example.org
Why do we have a cancellation policy?
We unfortunately quite often experience that clients cancel on the same day as planned surgery. When we book a surgical procedure we ensure that all preparations are in place for you and your pet. This includes allocating 1-2 hours in the operating theater and ensuring that a minimum of 2 people are booked in surgery to ensure an optimal treatment of your pet.
It is rarely possible to book a new surgical patient on the same day, as this requires preparation for both a client and their pet. The loss is therefore substantial for the clinic. The cancellation fee does not cover our expenses but it is our hope that it entices clients to cancel in good time which benefits all concerned.